Who we are
We are Leaf & Lumen, a premium matcha and wellness brand dedicated to delivering high-quality products with care and integrity. This privacy policy explains how we collect, use, and protect your personal information when you interact with our website. Our website address is: https://leafandlumen.com.
Information We Collect
When you visit our site, place an order, or contact us, we may collect:
Browsing data (IP address, browser type, pages visited) to help improve our website experience
Personal details (name, email address, shipping address, phone number)
Payment information (processed securely via our payment partners – we do not store card details)
Account information if you create an account with us
Media
How We Use Your Information
We use your data to:
- Process and deliver your orders
- Communicate order updates and customer service responses
- Personalise your shopping experience
- Improve website performance and security
- Send you marketing emails if you have opted in (unsubscribe at any time)
Cookies
Our site uses cookies to enhance your experience, including:
- Remembering your preferences
- Keeping items in your cart
- Analysing site traffic to improve our services
You can manage cookie settings in your browser at any time.
Sharing Your Information
We do not sell your personal data.
We only share information with:
- Payment processors (e.g., PayPal, Visa, Mastercard)
- Shipping partners (to deliver your order)
- Service providers who help us operate our website
All partners are required to keep your information secure.
How Long We Keep Your Data
We keep customer order information for 7 years to comply with tax and accounting regulations. Marketing data is kept until you unsubscribe.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your personal data (where legally possible)
- Withdraw marketing consent at any time
To exercise your rights, contact us at team@leafandlumen.com.
Security
We take data security seriously and use encryption, secure payment gateways, and regular security checks to protect your information.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the date of revision.
© Leaf & Lumen 2025
Crafted with care & calm energy ✨